What are your P&P charges?
Usually, parcels are sent using a standard 2nd Class Signed For service which cost £4.10 If we are shipping more than 1 item, or if a single item is particularly large, we will charge the appropriate shipping fee. We do not make money on shipping.
A word about packaging
As you can imagine we collect a huge amount of boxes and packaging in our shop form all the gorgeous stock that comes through our door. We hate throwing it away when all those boxes can be used again. So yes, sometimes your order will arrive in an ugly box but once you look inside you'll see that everything is as beautiful as you would expect. It's a small and practical way for us to reuse packaging and save valuable resources.
Do you ship internationally?
Shipping outside of the UK is not available at this time.
Can I return my order?
Customers can return orders to Tailor Made Living within 14 days. Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Tailor Made Living reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected. For more information head over to our returns page
We regret that jewellery and certain bath and body products may not be exchanged for health and hygiene reasons.
If you receive a damaged, faulty or incorrect item, we will refund the delivery cost of returning it once it has arrived back with us.
How do I return my order?
You need to fill in the returns form enclosed with your order. The form must include your order number, contact telephone number, the reason for return and whether you would like a refund, exchange or a replacement.
Items must be returned in a fully resalable condition, which means being unused and in the original packaging.
Are returns free?
Returns are not free unless otherwise stated.
What if I paid using an E-voucher/Gift Card?
If you should for any reason wish to return your item(s) to the website, the balance will go back on your e-voucher or Gift Card. If you paid partly by debit/credit card or PayPal, any remaining balance will be applied as a refund as for this method.
If you should for any reason wish to return your item(s) to our store, the balance will go back on to a store credit note/ voucher. If you paid partly by debit/credit, any remaining balance will be applied as a refund as for this method.
What happens when I book an event or workshop?
When you book a Tailor Made Living event or workshop you will receive confirmation of payment via an e-receipt.
A week before the workshop or event you will receive an email with all the information you will need in advance of the event/ workshop.
Please note that Partner Events are run by freelance teachers/ independent companies and bookings are subject to their own individual terms and conditions.
What happens in the event of a cancellation?
In the rare event that Tailor Made Living cancels and event or workshop, only the full cost of the event/workshop will be refunded. Our liability does not extend to travel or accommodation expenses.
Should you wish to cancel an event booking, please send an email to email@example.com. If the event in question is a Partner Event we will direct you to the event organiser.
Can I get a refund when cancelling an event?
The charge for cancelling your booking is as follows:
14 days or more before the event: a full refund minus 10% to cover administrative costs14 days or less: if your space can be sold you will receive a full refund minus 20% to cover administrative costs and additional marketing. If your space cannot be sold no refund will be issued. However, you may transfer your place to another individual.