FAQ

What are your P&P charges?

Usually, parcels are sent using a standard delivery Tracked & Signed service with a courier service £4.00 

Postage to Northern Ireland, Isle of Man and Scilly Isles is £5

Heavy or extra large parcels may incur a higher shipping fee. We do not make money on shipping. 

How long will my order take to arrive?

Parcels usually take 2-4 working days to arrive from the moment they are shipped by us. Please bear in mind that we are a small independent business and orders are not shipped at the weekend or on Bank Holidays.

Delays out of our control happen from time to time and whilst we will always do our best to locate your parcel there is often little we can do once it is with Royal Mail or a courier. We ask for your patience when delays occur, especially during busy periods. 

Do you ship internationally?

Shipping outside of the UK is not available at this time.

Can I return my order?

Customers can return orders to Tailor Made Living within 28 days. Items must be returned in a fully resalable condition, which means being unused and in the original packaging. Tailor Made Living reserves the right to refuse a refund or exchange on items deemed not to be resalable. Your statutory rights are not affected. For more information head over to our returns page

*For items purchased in store please check our returns policy at the till point

We regret that jewellery and cosmetics/ bath and body products may not be exchanged for health and hygiene reasons.

If you receive a damaged or faulty item we will refund the delivery cost of once it has arrived back with us.

How do I return my order?

You need to fill in this returns form and enclose it with your order. The form must include your order number, contact telephone number, the reason for return and whether you would like a refund, exchange or a replacement.
Items must be returned in a fully resalable condition, which means being unused and in the original packaging.

Are returns free?

Returns are not free unless otherwise stated. 

For postal returns we strongly recommend that you use a tracked service from Royal Mail as we will not be able to process a refund for goods lost in transit.

What if I paid using an E-voucher/Gift Card?

If you should for any reason wish to return your item(s) to the website, the balance will go back on your e-voucher or Gift Card. If you paid partly by debit/credit card or PayPal, any remaining balance will be applied as a refund as for this method.

If you should for any reason wish to return your item(s) to our store, the balance will go back on to a store credit note/ voucher. If you paid partly by debit/credit, any remaining balance will be applied as a refund as for this method.